customer service

Considering today’s society, it’s extremely likely that each person reading this blog has had numerous “contactless experiences” at this point. What exactly does that mean? By definition, a contactless experience is one where a consumer does not...

Even though there is an increasing demand for excellent customer service among today’s consumers – who have come to expect quick and painless experiences – companies that provide speedy assistance and attentive care are in short supply. Customer rage

Integrity is defined in the dictionary as "the quality of being honest and having strong moral principles." A lot of us strive to have personal integrity, but these days it seems to be missing from the corporate world. This was not always the case,...

Unless your company is a powerhouse, or the first in its field, you need more than a flawless product to be successful. The better half of any business is customer service. And we’re not just talking good customer service, we’re talking great...