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Clara Moses

How to Provide Excellent Customer Service in 2023

Even though there is an increasing demand for excellent customer service among today’s consumers – who have come to expect quick and painless experiences – companies that provide speedy assistance and attentive care are in short supply. Customer rage

The Birth of Mason Goes Mushrooming

Mason Goes Mushrooming, by Melany Kahn, is an enchanting children’s book that follows a young Vermont boy and his dog on their mission to hunt edible mushrooms. You would never know that it is the author’s first book, until you speak with Melany...

The Pulp & Paper Making Process

A lot of us use, or at least see, paper every day. In fact, the United States consumed approximately 64 million metric tons of paper and paperboard in 2020, according to Statista. But despite the big role it plays in our lives, you may have never...

Corporate Integrity & Customer Service Today

Integrity is defined in the dictionary as "the quality of being honest and having strong moral principles." A lot of us strive to have personal integrity, but these days it seems to be missing from the corporate world. This was not always the case,...

Wide Format Printing

Do you want to get noticed? Then wide format printing is for you! A recent study found that 71% of people who look at large print pieces not only notice the advertisement but make a mental note of what’s being advertised, according to NextPage. In...

Paper vs. Digital Learning

Modernizing classrooms and providing students with the latest and greatest technologies often improves the educational experience. This process had been happening at a gradual pace until the pandemic kicked it into warp speed. The Reach Capital...

Modern b2b marketing strategies

With each passing year, outbound tactics and even the marketing funnel, become less and less effective. Think about it, how often do cold calls really pay off for you anymore? When it comes to B2B marketing strategies, it’s time for a mindset shift....

Communicating at Work: How to Make It Less Painful

Having a frustrating day at work is a universal experience. Regardless of your industry or position, we’ve all been there. So, why do some workdays hurt so much?

Paper Supply Chain Disruptions

The COVID-19 pandemic exacerbated many existing, systemic problems that had already been slowly developing across all parts of the paper supply chain. This has impacted everyone from mills to Print Service Providers to people who are just trying to...

The History of Book Printing and Binding

We’ve become so accustomed to books that we no longer marvel at them. When was the last time you held a book and thought, “Wow, how incredible that all of these sentences have been printed together, across many pages, but all contained in one...